All Comments

All comments, listed by most recently posted. Click on the comment subject to go straight to the comment. Or click on the content title to first read the article, blog or other content that started the conversation.

Comment SubjectDateComment AuthorContent TitleContent Author
Now that we have the info... 2008-10-07jim_barnesGet Out of Your Comfort Zone to Measure What Matters to CustomersJim Barnes
Invasion is right! 2008-10-07PeggyInvasion of the Loyalty CardsRobert G. Howard
Is that what peak-end says? 2008-10-07JavadIs Louis Vuitton Delivering an Effective Experience?Sampson Lee
I think an aspect of the 2008-10-07JavadAre Starbucks' Prices Too High?Sampson Lee
I do agree with the comment 2008-10-07JavadA Lousy SpeakerSampson Lee
Are Chief Customer Officers Necessary? Maybe 2008-10-04bob_thompsonWhen Should You Appoint a Chief Customer Officer?Graham Hill
I am running a small 2008-10-03laptopIs This CRM Software Good?Armstrew
Measuring what matters 2008-10-01efraterGet Out of Your Comfort Zone to Measure What Matters to CustomersJim Barnes
Workflow Analysis - a Terrific Set of Questions 2008-10-01peter_cohanSales Call Plan: Sample QuestionsMike Ehrensberger
The ships that leave NJ/NY 2008-09-29jasonlaSmart Casual: Two VERY Different Journeys Cruisin'Paul Greenberg
Unknown Value 2008-09-29john_todorWhere Does Value Come From?Shaun Smith
Review of Buttle's Article 2008-09-29tlutzenbergerTwo Good Reasons Not To Focus on Customer RetentionFrancis Buttle, Ph.D.
Vandana, Thanks for the link 2008-09-26john_todorA Fundamental Change in Customer Relationships: Oracle's AnnouncementJohn I. Todor, Ph.D.
Nice one ...touches a chord 2008-09-26shubhadeepbGet Out of Your Comfort Zone to Measure What Matters to CustomersJim Barnes
Social CRM-finally!!!! 2008-09-26vandana_ahujaA Fundamental Change in Customer Relationships: Oracle's AnnouncementJohn I. Todor, Ph.D.
What makes customers happy is part of the question . . . 2008-09-26andrew_rudinBlind Spots in Your Online Customer ExperienceBob Thompson
I have got lots of knowledge 2008-09-26laptopWhat Should a World-Class Marketing Department Look Like?Kevin Mason
Connecting satisfaction with loyalty 2008-09-25kristiangotschIf Customers Say They're Happy, Why Are They Leaving?Colin Shaw
What if? 2008-09-24john_todorThe Personality of a Customer Experience LeaderLior Arussy
Nip it in the bud 2008-09-24DRyanThere's Something Wrong if Your People Are Hitting Their Marks and Your Customers Are Hitting the RoadBill Price
More Opinion the Better 2008-09-24john_todorThe Skinny on the Trusting of Strangers in Social MediaJohn I. Todor, Ph.D.
RE: Should Target Brand Values Be Changed? 2008-09-24rstraussIKEA: A Branded Experience Is More Important Than Customer-CentricitySampson Lee
Roadmap to customer-centricity 2008-09-24dick_leeBuilding a Roadmap for Customer-CentricityGraham Hill
Social Media Accelerates Opinion-Sharing and Expands Audiences 2008-09-24andrew_rudinThe Skinny on the Trusting of Strangers in Social MediaJohn I. Todor, Ph.D.
A Fine-Tune Advice indeed 2008-09-22jimmyccjGone but Not Forgotten: Five Steps for Regaining Customer Trust and Customer RevenueJeanne Bliss
Customer Churn 2008-09-22clearactionGone but Not Forgotten: Five Steps for Regaining Customer Trust and Customer RevenueJeanne Bliss
Customer Experience Guidance 2008-09-21clearactionBuilding a Roadmap for Customer-CentricityGraham Hill
The Internet is a Commodity-The Experience dominates. 2008-09-21vandana_ahujaBlind Spots in Your Online Customer ExperienceBob Thompson
The Big "E" motivates all ! 2008-09-20andrew_rudinCEO Compensation: Heck of a Job. Take These Millions and Get Out of Here!Gwynne Young
And get the value....! 2008-09-19peter_cohanWhy Do You Use an Umbrella?: The Best Sales Questions Dig Beyond the ObviousAndrew Rudin
is it free for individual 2008-09-19laptopIs This CRM Software Good?Armstrew
Another example... 2008-09-18colin_shawThere's Something Wrong if Your People Are Hitting Their Marks and Your Customers Are Hitting the RoadBill Price
Loyalty cards or discount cards 2008-09-17staylorInvasion of the Loyalty CardsRobert G. Howard
A Better Title 2008-09-16andrew_rudinPLEASE Buy From Me! The New Ann Taylor Shopping ExperienceAndrew Rudin
Outrageous 2008-09-16dick_leePLEASE Buy From Me! The New Ann Taylor Shopping ExperienceAndrew Rudin
Loyalty cards or discount cards? 2008-09-16rhowardInvasion of the Loyalty CardsRobert G. Howard
Customer loyalty or addiction - you decide 2008-09-16YknotmetooHow the "Harvard Business Review" Punishes Your LoyaltyGraham Hill
Public Library 2008-09-15dkalinecHow the "Harvard Business Review" Punishes Your LoyaltyGraham Hill
Graham, This is a terrific 2008-09-15gconlonThe CRM Olympics: My CRM Gold MedalistsGraham Hill
My aunt had a bridal store 2008-09-15miketThe Bride Isn't the Only Customer: How David's Bridal Broadened Its Loyalty FocusScott Rogers
Loyalty cards or discount cards? 2008-09-14PlumsoupInvasion of the Loyalty CardsRobert G. Howard
.... and another thought 2008-09-13francis_buttleHow the "Harvard Business Review" Punishes Your LoyaltyGraham Hill
please visit www.ecch.com 2008-09-13francis_buttleCall for Knowledge-Enabled CRM CasesMinwir Al-Shammari
Some great comments 2008-09-12colin_shawIf Customers Say They're Happy, Why Are They Leaving?Colin Shaw
Customer-centricity 2008-09-11mr_flanckYou're Not Customer-Centric Just Because You Say You AreJim Barnes
The Subconscious Really Does Know All 2008-09-10Kristina_EveyIf Customers Say They're Happy, Why Are They Leaving?Colin Shaw
Marketing Transparency 2008-09-09alan_seeKeep New Marketing Initiatives From Backsliding to the Old WaysAlan See
One Man Gathers What Another Man Spills 2008-09-09andrew_rudinThe Winner's Curse: Sometimes It's Better to Lose a SaleAndrew Rudin
Jim First, I have to own up. 2008-09-09francis_buttleShallow Thinking Ensures That We Get the Kind of Customer Research We DeserveJim Barnes
make use of ISO 10002......... 2008-09-09francis_buttleLove Those Lemons: When They Complain, Make LemonadeLynn Hunsaker
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