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This list shows all Community Insights and Research Library content. The default sort is by descending published date; change the sort order by clicking on the column headers. Narrow the list by selecting one or more categories. For complex searches, use advanced search.

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TitleTypeDatesort iconUsername
Customer Satisfaction Does Not Equal Customer Loyalty/AdvocacyBlog2008-10-07jim_dickie
Let's Talk About How We Create REAL Customer LoyaltyBlog2008-10-07jim_barnes
Petco.com Finds Connecting Customers Stimulates SalesBlog2008-10-06john_todor
Debilitating Demo Diseases: Rampaging PronounsBlog2008-10-06peter_cohan
Customer Perceived Value Is Changing ... and What to Do About ItBlog2008-10-06graham_hill
Empowered Employees Are Better Equipped to Influence Customer LoyaltyBlog2008-10-05alan_see
7 Ideas to Make the Most of Customer Service WeekBlog2008-10-03kstirtz
What Private Equity Teaches Us About CRM in a DownturnBlog2008-10-03graham_hill
Grumpy Old Men in Gun Stores: Employee Recruitment Can Mean Everything to Your CustomersArticle2008-10-03jill_griffin
The Insider’s Guide to CRM: Get Control of Your Business—Executive SummaryWhite Paper2008-10-02jennie_greer
Debilitating Demo Diseases: Auto-Demo HellBlog2008-10-02peter_cohan
When It Gets So Bad You Have to Laugh: My Troubles With OutlookBlog2008-10-02dick_lee
SBS Group Lights the Night for Leukemia & Lymphoma SocietyNews2008-10-02sbsmarketing
The Right and Wrong Approaches to Enterprise Master Data Management JourneysBlog2008-10-02Ravi Shankar
UPS Reduces the Hassle Factor and Increases Its Customers' ProfitabilityBlog2008-10-02john_todor
Marbles and Beneficial Credit Cards Appoint Lloyd James Group to Manage Insert ProgramNews2008-10-02Lynn Stevens
Sweat the Small Stuff! Those Little Things You Do Can Win Fans or Tick People OffArticle2008-10-02howard_schneider
Why You Should Focus on Customer Led InnovationWhite Paper2008-10-01anarusso
Fhios Links Industry With Academia Through Internship PlacementsNews2008-10-01anarusso
Debilitating Demo Diseases: VacuuosititisBlog2008-10-01peter_cohan
Customer Service BasicsBlog2008-10-01ainaneva
Marketing Budgets in a Market PlungeBlog2008-09-30alan_see
Survey: Software Development Organizations Overlook the Value of Automated TestingNews2008-09-30KeithVE
CDMS and Betfair Win Best Strategic PartnershipNews2008-09-30Josephine Ornago
Debilitating Demo Diseases: Overscriptosis (Hardening of the Demo)Blog2008-09-29peter_cohan
Infusionsoft Selects Centive Compel to Automate Sales Compensation ManagementNews2008-09-29lizbradley
Where Does Value Come From?Blog2008-09-29Shaun Smith
CDC Software's New Pivotal 6.0 CRM Platform Builds Industry MomentumNews2008-09-26Pivotal CRM
CDC Software Launches Newly Designed CRM Platform Based on Microsoft.NET TechnologyNews2008-09-26Pivotal CRM
Get Out of Your Comfort Zone to Measure What Matters to CustomersArticle2008-09-26jim_barnes
You Can Craft a Commission Plan to Make Reps and Managers WinnersArticle2008-09-26azell
A Fundamental Change in Customer Relationships: Oracle's AnnouncementBlog2008-09-25john_todor
Debilitating Demo Diseases: Clairvoyance AnnoyanceBlog2008-09-25peter_cohan
Jacada Signs Material Contract With Kabel Deutschland GmbHNews2008-09-25cindyk
CEM's Weakest Link: 3 Tips for Managing Brand ValueBlog2008-09-24clearaction
Frost & Sullivan Recognizes Echopass With 2008 North American Customer Service Leadership AwardNews2008-09-24Bruce_Dresser
Increase Customer Loyalty by Valuing ComplaintsBlog2008-09-24kstirtz
How Much Can We Blame IT for Bad Customer Service?Blog2008-09-24kristiangotsch
Selling in Uncertain Times: Strategies for Building Business in a Tough EconomyWhite Paper2008-09-24Holly Gage
Selling in a Tough Economy: Driving Organic Growth Through the Sales OrganizationOn-Demand Webcast2008-09-24Holly Gage
Debilitating Demo Diseases: CricketsBlog2008-09-23peter_cohan
Landslide Technologies Announces Partnership With CustomerCentric Systems as Technology Standard for the CustomerCentric SellingNews2008-09-23rskinner
The Personality of a Customer Experience LeaderBlog2008-09-23lior_arussy
The Skinny on the Trusting of Strangers in Social MediaBlog2008-09-23john_todor
Unilever Enhances Consumer Interactions With Astute Solutions' RealDialog™News2008-09-23Linda Pitt
Jacada Announces General Availability of Jacada® WorkSpace 5.0News2008-09-23cindyk
LeadLife Solutions President Named to SLMA BoardNews2008-09-23kathyacabrera
Are You Monitoring Your Trademarks on the Search Engines?Blog2008-09-23alan_see
Moments of Buying: Why Improving Satisfaction May Not Help SalesBlog2008-09-23sampson_lee
SubscriberMail Receives Entrepreneurial Awards; Expands Staff, Headquarters to Serve Increasing Customer BaseNews2008-09-22lmuskin@teamcla...
LongJump Releases Standards-Based Developer SuiteNews2008-09-22jshuren
Debilitating Demo Diseases: Feature PoxBlog2008-09-22peter_cohan
Jumping Into Cloud Computing Platform War: LongJumpBlog2008-09-22bob_thompson
How Much Is Your Loyalty Program Worth?Blog2008-09-22graham_hill
Move Over Web 2.0 and Social Media. It's Time for SOCIAL ComputingBlog2008-09-22john_todor
The TAS Group Launches Opportunity Management and Account Management Solutions for Oracle CRM On DemandNews2008-09-22grcohen
Survey: Consumers Seven Times More Likely to Respond to Outbound Speech Than SMSNews2008-09-22Sarum
How to Become a Winning Sales ACE and Avoid Getting Shot Down!Blog2008-09-22waldman
The Gartner Hype Cycle for Emerging Technologies, 2008Blog2008-09-21vandana_ahuja
International Marketing for SMEsBlog2008-09-20mrichter
To Wow Your Customers, Do Something Positive and UnexpectedBlog2008-09-19kstirtz
Blind Spots in Your Online Customer ExperienceBlog2008-09-19bob_thompson
CEO Compensation: Heck of a Job. Take These Millions and Get Out of Here!Blog2008-09-19gwynne_young
Debilitating Demo Diseases: Blackberry ConsumptionBlog2008-09-19peter_cohan
Building a Roadmap for Customer-CentricityBlog2008-09-19graham_hill
Don't Pin Your Salespeople to Traditional Metrics—and Unprofitable DealsArticle2008-09-19chris_stiehl
Shooting for the Moon and Failing Isn't Such a Bad ThingArticle2008-09-19tim_phillips
Selling Versus MarketingBlog2008-09-19mrichter
Hewlett-Packard Exploits Customer Experience Keyword CacheBlog2008-09-18john_todor
Gone but Not Forgotten: Five Steps for Regaining Customer Trust and Customer RevenueBlog2008-09-18jeanne_bliss
Debilitating Demo Diseases: Breathlessness (Demo Asphyxiation)Blog2008-09-18peter_cohan
Latest Dow Jones Product Integration Keeps Users "in the Know"News2008-09-17george1221
On Lipstick and Pigs: Sales Promotions and Customer LoyaltyBlog2008-09-17PhilDourado
Can Sales Productivity, Ethics and Shareholder Interests Coexist?Blog2008-09-17andrew_rudin
Debilitating Demo Diseases: Death By Corporate OverviewBlog2008-09-16peter_cohan
LeadLife Solutions Launches With Focus on Marketing Automation SpaceNews2008-09-16kathyacabrera
What to Do When Customers Say "No Thanks!" to MarketingBlog2008-09-16graham_hill
Treehouse Interactive Extends Technology Lead in Partner Relationship ManagementNews2008-09-16debbie_pekarek
Treehouse Interactive Introduces Next-Generation Release of SaaS CRM SolutionsNews2008-09-16DRCNelson
2008 Tealeaf Survey Highlights Potential Multibillion-Dollar Business Opportunity for Companies That Focus on Improving OnlineNews2008-09-16mkakavas
Destination Hotels & Resorts, LRA Worldwide Partner on Guest Experience Diagnostic ProgramNews2008-09-16zconen
Sales Enablement Is Strategic and Cross-Functional, so Says PanelBlog2008-09-16scott_santucci
How Best Buy Uses Social Networks to Increase Employee EngagementBlog2008-09-16john_todor
Debilitating Demo Diseases: Zippy Mouse SyndromeBlog2008-09-15peter_cohan
Debilitating Demo Diseases: Whooping "If"Blog2008-09-15peter_cohan
"It Takes a Leap of Faith" (to Reach Customer-Centricity)Blog2008-09-15dick_lee
Pitney Bowes Group 1 Software Announces MAIL360™ Solution to Ease Intelligent Mail® Barcode TransitionNews2008-09-15jng
Sales Productivity 2.0: Increase Field Selling TimeOn-Demand Webcast2008-09-15insight24
Weyerhaeuser Deploys Siperian MDM HubNews2008-09-15McCoin
Debilitating Demo Diseases: "Rambleitis"Blog2008-09-14peter_cohan
Stunningly Awful Demos: "Conjunctionitis" and Other Debilitating Demo DiseasesBlog2008-09-14peter_cohan
The CRM Olympics: My CRM Gold MedalistsBlog2008-09-13graham_hill
Mobile CRM+ Mobilizes and Extends CRM Server Functionality on Most Mainstream SmartphoneNews2008-09-12samant
Cambridge Investment Research Chooses SalesPage Technologies for CRMNews2008-09-12SalesPage
StreamServe and Telenor Form CollaborationNews2008-09-12Peter Gorman
There's Something Wrong if Your People Are Hitting Their Marks and Your Customers Are Hitting the RoadArticle2008-09-12bill_price
Not All Customers Are Alike: How ING Retooled Its Metrics and Doubled Its Conversion RateArticle2008-09-12patterson_horenci
Overcoming Your Company’s Growing PainsWhite Paper2008-09-11insight24
The Future Sales Force: A Consultative ApproachWhite Paper2008-09-11insight24
Improving Sales Productivity: An Opportunity for Sales and IT LeadershipWhite Paper2008-09-11insight24
How Dell Changed Its Online ReputationBlog2008-09-11john_todor
Study: Financial Services Transpromo Prospects Threatened by Poor Data QualityNews2008-09-11Yolanda Noble
GI Insight Study: Financial Services Need to Improve E-CRMNews2008-09-11Andy Wood
G-CEM Announces Corporate Rebranding: Customer Experience Management Service Provider Launches New LookNews2008-09-11sampson_lee
Respect Your Customer's TimeBlog2008-09-10kstirtz
Pitney Bowes Group 1 Software Introduces EngageOne™ Interactive CommunicationsNews2008-09-10jng
PLEASE Buy From Me! The New Ann Taylor Shopping ExperienceBlog2008-09-10andrew_rudin
Center for Internet Security Announces Industry's First Consensus-Based Metrics for Information SecurityNews2008-09-10debbie_pekarek
Invasion of the Loyalty CardsBlog2008-09-10rhoward
Inside Jobs: Where Customer Data Goes to DieBlog2008-09-10rhoward
Inside Jobs: Got Loyalty?Blog2008-09-10rhoward
Inside Jobs: Brand ProblemBlog2008-09-10rhoward
Inside Jobs: The CRM StrategyBlog2008-09-10rhoward
Myth No. 5: CRM Software Equals a Customer Experience SolutionBlog2008-09-10rhoward
Myth No. 4: A Centralized Customer Database Provides a 360-Degree View of the CustomerBlog2008-09-10rhoward
Myth No. 3: Each Channel Should Have a Unique Customer ExperienceBlog2008-09-10rhoward
Myth No. 2: Customer Experience Is Just a New Term for Customer ServiceBlog2008-09-10rhoward
Five Customer Experience Management MythsBlog2008-09-10rhoward
How Advanced Is Your CRM Performance Measurement?Blog2008-09-10graham_hill
Forrester Cites Sword Ciboodle as a Strong Performer in Enterprise CRM SuitesNews2008-09-10Danny Sullivan
Customer-Centered Lessons From the End of the WorldBlog2008-09-10PhilDourado
Stellar Celebrates First Anniversary of Call Center Operations in the PhilippinesNews2008-09-10paul_albus
Stellar Announces Campaign Management System Available for Small to Medium EnterprisesNews2008-09-10paul_albus
Figure Out Why Customers Stay─and Why Some Don'tBlog2008-09-09dick_lee
Influencing the Online Experience. Maintaining Customer Mindshare and Loyalty Through a Superior Web-Based ExperienceOn-Demand Webcast2008-09-09insight24
When Should You Appoint a Chief Customer Officer?Blog2008-09-09graham_hill
Make Customers the Center of Attention with Microsoft Dynamics CRMOn-Demand Webcast2008-09-09insight24
Forrester Research: Total Economic Impact of Click to CallResearch Report2008-09-09jennie_greer
Bungee Connect: Offers "Write Once, Run Anywhere" Support for All Major BrowsersNews2008-09-09kwanlass72
Altitude Software Achieves Strong Growth in Contact Center Agent Shipments WorldwideNews2008-09-09taveira
38 CRM Metrics to Keep Your Organization on TrackBlog2008-09-09william_band
Playboy.com Improves Customer Cervice Response Time and First-Contact Resolution Through eGain's Contact Center SolutionNews2008-09-09jamie_abayan
Maturing With the MillennialsWhite Paper2008-09-08jennie_greer
Mimosa Takes Aim at Huge Chinese Market Opportunity to Address Burgeoning Demand for Next-Generation Email ArchivingNews2008-09-08debbie_pekarek
Have You Had Your "Mac Moment," Yet?Blog2008-09-08Plumsoup
Sage CRM Solutions Announces Sage SalesLogix v7.5 at the Gartner Customer Relationship Management SummitNews2008-09-08ryan_zuk
The Winner's Curse: Sometimes It's Better to Lose a SaleArticle2008-09-08andrew_rudin
As Enron Shows, Tying Everything to Profit Is Not the Way to Grow a BusinessArticle2008-09-08alison_bond
The Bank That Changed Its Customer's PasswordBlog2008-09-08PhilDourado
Is 99.9% Good Enough?Blog2008-09-07alan_see
Fun With Web Analytics: How Could You Measure a Paperback Book?Blog2008-09-07AkinArikan
When Business Is Down─You Do Not Cut Customer ServiceBlog2008-09-07dick_lee
162 Brands Use Social Media for MarketingBlog2008-09-06vandana_ahuja
Never Leave Your Customers WonderingBlog2008-09-04kstirtz
SBS Group Ranks "Inc." 5000 List for Second Consecutive YearNews2008-09-04sbsmarketing
Faster, Higher, Stronger: Just Shouting "Sell More" Won't Cut ItBlog2008-09-04barry_trailer
A Customer Experience Emergency: Call 911!Blog2008-09-04lior_arussy
StreamServe Helps Media Logistics Attract New Customers With Rapid and Reliable Document DistributionNews2008-09-03Peter Gorman
Siperian and Evaxyx Form PartnershipNews2008-09-03McCoin
"That's Not Our Policy—and No, We Don't Want to Hear From You!"Blog2008-09-03andrew_rudin
Hosted CRM on Dedicated Servers Offers AdvantagesBlog2008-09-03jromano
Shallow Thinking Ensures That We Get the Kind of Customer Research We DeserveBlog2008-09-03jim_barnes
Hey Verizon Wireless! There's a Reason I Use You, Instead of Sprint. Capiche?Blog2008-09-02dick_lee
How a Small Business Fuels Word of MouthBlog2008-09-02john_todor
Seapine Software Announces TestTrack Studio 2008.2News2008-09-02KeithVE
Keep New Marketing Initiatives From Backsliding to the Old WaysBlog2008-09-01alan_see
Cincinnati AMA's First Digital Marketing SummitBlog2008-09-01alan_see
What's Your ROI on Customer Data?Blog2008-08-30clearaction
If Customers Say They're Happy, Why Are They Leaving?Article2008-08-29colin_shaw
Guess What? If Your Workers Are Rewarded for Helping the Customer, They'll Help the CustomerArticle2008-08-29zafar_fung
SBS Group Featured in Accounting Technology Magazine's Killer VARSNews2008-08-28sbsmarketing
Prevent Your Customer Details From Being Sold on eBayBlog2008-08-28stuart_amery
Response One Group Survey: Half of Online Customers Would Click on Third-Party Insert AdsNews2008-08-28Josephine Ornago
How to Protect Your Digital AssetsWhite Paper2008-08-28Dawn Fontaine
New Survey Showcases Need for More Effective Redaction Methodology in Law FirmsNews2008-08-27debbie_pekarek
CDW Standardizes on Asigra Televaulting to Empower Remote Backup ServicesNews2008-08-27debbie_pekarek
The Long Wait: An In-Store Customer Experience That Kills BusinessBlog2008-08-27john_todor
Don't Multitask When Helping Your CustomersBlog2008-08-27kstirtz
How the "Harvard Business Review" Punishes Your LoyaltyBlog2008-08-27graham_hill
Altitude Workout '08 Gathers Top Contact Center Experts to Draw Industry's Technological RoadmapNews2008-08-27pascal_brabant
No Longer the King--How Banks in the Gulf are Serving CustomersWhite Paper2008-08-27adhamb
AccountNow Raises the Bar on Customer Service With Echopass On-Demand ServicesNews2008-08-26Bruce_Dresser
New Corporate Restaurant Gift Certificate Web Site Fully Loaded With SavingsNews2008-08-26Jeff
RightNow August '08 Adds Web2.0 and Online Collaboration Capabilities to On Demand CRM SolutionNews2008-08-26Amy Grady
Sword Ciboodle Establishes Chicago HQ, Expands Leadership TeamNews2008-08-26Danny Sullivan
Study: Implementation of Source Code Management Does Not Guarantee On–Time Software ReleasesNews2008-08-26KeithVE
Optimize Your CRM Software to Optimize CRM PaybackBlog2008-08-26jromano
"Balance the Field" to Achieve CRM Success in SportsBlog2008-08-26kristiangotsch
Innovating the Customer Experience to Embrace Everything That Surrounds the ProductBlog2008-08-26clearaction
Best Practices for Proactive ChatWhite Paper2008-08-25jennie_greer
Can You Hear Them NowWhite Paper2008-08-25jennie_greer
Red Lion Hotels Improves Customer Loyalty and RevenueCase Study2008-08-25jennie_greer
Who's Driving Value for Growth? An Opportunity for MarketersBlog2008-08-25clearaction
Dow Jones Taps Industry Veteran to Lead Business and Relationship Intelligence Global Sales TeamNews2008-08-25JPrisco
Don't Make People Wait. In a Downturn, Use Time to Show You CareBlog2008-08-25PhilDourado
Love Those Lemons: When They Complain, Make LemonadeBlog2008-08-24clearaction
Oh, How Easy It Is to Fix Someone Else's Customer Service BloopersBlog2008-08-23DatabaseDiva
You Don't Know Jack—but You Can Sell to HimBlog2008-08-22jromano
Radio Operator Deploys SpamTitan to Protect Against SpamCase Study2008-08-22Dawn Fontaine
Stop Telling Your Employees How to ThinkArticle2008-08-22bond_millard
Tear Down Departmental Boundaries and Stop Shooting Yourself in the FootArticle2008-08-22jerry_sparger
FirstWave to Present at Return2Customer2008; Lisa Cramer to Share Expert Advice on the Advantages of Lead ScoringNews2008-08-22elizabeth_fairleigh
Multichannel Customer Experience: There's a Role for TechnologyBlog2008-08-22francis_buttle
EGain's Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008News2008-08-21jamie_abayan
Crossing the Great Divide: 5 Steps for Aligning Sales and MarketingWhite Paper2008-08-20jennie_greer
Don't Get Caught Flatfooted: 5 Steps for Improving PredictabilityWhite Paper2008-08-20jennie_greer
Elevating Your Credibility: 5 Steps for Proving, and Improving, RevenueWhite Paper2008-08-20jennie_greer
Stimulating Loyalty, and Revenue: 5 Steps for Delivering Superior ServiceWhite Paper2008-08-20jennie_greer
Customers Can Handle More Than One Channel, so Why Can't You?Interview2008-08-20AkinArikan
The Service Recovery Paradox: Increased Loyalty Through Effective Service RecoveryBlog2008-08-20ExperientalMarketer
Searching for the CRM Holy GrailBlog2008-08-20graham_hill
Don't Bother Me With Social Media—I Have to Sell Something! (Part II)Blog2008-08-20andrew_rudin
Stay Flexible to Give Your Customers the Best ServiceBlog2008-08-19kstirtz
Xactly Launches Revolutionary New Application for Non-Cash Rewards