Using Collaborative Case Management Technology to Streamline Customer Service Operations

[Webcast, Dec. 10, 1 PM ET] Learn how IDS used the Neocase solution suite to reduce operational costs while increasing customer satisfaction. Attend to know more about how Software-as-a-Service can alleviate the burden of software installation, maintenance, ongoing operation, and support.

Accelerate Your Customer-Centric Journey: Four Best Practices

It's never been more important to create and sustain mutually valuable customer relationships. Download this guide for improving your execution of Customer-Centric Business Management (CBM) and learn to design end-to-end customer experiences.

Forrester Research & GE Money Join Webinar on Online Conversion

[On-demand Webinar] Engaging, converting and keeping customers is critical for financial services companies in today's market. Join ATG customer GE Money and guest speaker Forrester Research to gain valuable insight and actionable strategies: trends, beating abandonment and bridging online and offline channels.

Global Customer Experience Management Certification Program

[Feb. 5-6, Dubai; March 3-4, London] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

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