Questions and comments about the CustomerThink community.
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Do you have ideas on how we can improve CustomerThink?
| 1 | 12 | by Bob Thompson
43 weeks 4 days ago |
Forum news and suggestions for improvement.
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News about the new CustomerThink forum.
| 2 | 2 | by Firozali A. Mulla
25 weeks 4 days ago |
Tell us how we can improve the CustomerThink forum.
| 2 | 2 | by Ramukumar
25 weeks 4 days ago |
This is the place to discuss matters specific to a position or department: CEOs and top-level strategy; chief marketing officers; chief sales officers; chief service officers; chief information officers and technology; and chief customer officers.
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Discuss the CEO's role in the organization.
| 8 | 16 | by Gwynne Young
39 weeks 4 days ago |
Discuss marketing's role in the organization.
| 21 | 30 | by Bob Thompson
44 weeks 4 days ago |
Discuss the role of sales in the organization.
| 14 | 17 | by Graham Hill
1 year 8 weeks ago |
Discuss the relationship of service to the organization and how to create the best service department.
| 14 | 21 | by mike
42 weeks 6 days ago |
Discuss the role of technology in the organization.
| 5 | 6 | by Gwynne Young
42 weeks 4 days ago |
Discuss the role of the person whose job it is to act on the customer's behalf.
| 4 | 10 | by
16 weeks 6 days ago |
This is the place to discuss best practices related to some specific areas of customer management. If you'd like to add a topic, let us know by emailing editor@customerthink.com.
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Discuss what you need to establish the best possible contact center, managing interaction channels as a strategic asset, not just a cost center and delivering experiences that build customer loyalty.
| 12 | 23 | by Bob Furniss
1 year 4 weeks ago |
Discuss one of the newest approaches to customer management: managing customer interactions to delivere truly valued experiences that build brand equity.
| 11 | 25 | by
5 days 17 hours ago |
Discuss how to implement the right infrastructure, including customer data management, service-oriented architecture and customer data integration.
| 2 | 2 | by litlmike
41 weeks 6 days ago |
Discuss using customer information as a strategic asset, both for long-term relationship building and optimizing real-time interactions.
| 7 | 21 | by Richard Chan
41 weeks 4 days ago |
Discuss what drives loyal customer attitudes and behaviors—and the programs you need to improve loyalty.
| 20 | 29 | by Jochem Beelen
25 weeks 4 days ago |
Discuss enriching your knowledge of customer management, including beginning education, certification and collegiate courses and texts.
| 7 | 7 | by Prashant
1 year 17 hours ago |
Discuss how you use business and customer intelligence to monitor your organization's health.
| 2 | 2 | by Cathy Allington
4 weeks 7 hours ago |
Discuss customer-centric concepts in organizations of up to 1,000 employees.
| 17 | 29 | by Daryl Choy
43 weeks 2 days ago |
Discuss blogs and other forms of social networking, wikis, RSS feeds and other aspects of the new online frontier.
| 7 | 11 | by Nicolas Cary (not verified)
51 weeks 6 days ago |
Discuss how you make sure your customers' views are heard and what you do with that information. Include Enterprise Feedback Management.
| 2 | 2 | by Gwynne Young
1 year 10 weeks ago |
Discuss how you gauge the behavior of visitors to your web site.
| 1 | 1 | by Gwynne Young
3 years 45 weeks ago |
Use the letters S-M-A-R-T to discuss the basic elements of customer management: strategy, metrics; organization alignment; processes; and technology.
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Discuss how organizations should approach customer management.
| 21 | 22 | by Francis Buttle,...
11 weeks 2 days ago |
Discuss how to gauge the success of your customer management strategy.
| 20 | 21 | by Federico Cesconi (not verified)
1 year 6 weeks ago |
Discuss how to make sure all the different parts of the organization work together toward one goal.
| 11 | 11 | by Gwynne Young
42 weeks 4 days ago |
Discuss reconfiguring your organization to fit a new strategy.
| 5 | 13 | by Alan J. Zell
45 weeks 1 hour ago |
Discuss how technology can help you reach your customer management goals.
| 30 | 33 | by
7 weeks 3 days ago |
Discuss customer management as it relates to a specific industry.
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Discuss customer management as it applies to the advertising, media or public relations industries.
| 1 | 4 | by Rachel
43 weeks 6 hours ago |
Discuss customer management in the agriculture and construction industries.
| 0 | 0 | n/a |
Discuss customer management in broadcasting and other communications industries.
| 1 | 1 | by Gwynne Young
3 years 5 days ago |
Discuss customer management in the business and legal services industries.
| 1 | 1 | by Ainsley Kac
1 year 6 weeks ago |
Discuss customer management in education, and how customer management is taught.
| 0 | 0 | n/a |
Discuss customer management in the fast-moving consumer goods industry.
| 1 | 1 | by Afsheen
1 year 21 weeks ago |
Discuss customer management of financial services.
| 4 | 4 | by Gwynne Young
2 years 11 weeks ago |
Discuss customer management in government and other public arenas.
| 2 | 2 | by Gwynne Young
3 years 1 week ago |
Discuss customer management in healthcare.
| 2 | 2 | by Gwynne Young
3 years 45 weeks ago |
Discuss customer management in high-tech consulting and services.
| 0 | 0 | n/a |
Discuss customer management in high-tech products and systems.
| 1 | 1 | by Gwynne Young
4 years 43 weeks ago |
Discuss customer management in hospitality and entertainment.
| 1 | 1 | by Gwynne Young
4 years 37 weeks ago |
Discuss customer management in manufacturing.
| 1 | 1 | by Gwynne Young
4 years 40 weeks ago |
Discuss customer management in the non-profit field.
| 3 | 6 | by John Carter
50 weeks 13 hours ago |
Discuss customer management in the pharmaceutical field.
| 2 | 4 | by Graham Hill
1 year 4 weeks ago |
Discuss customer management in the printing and publishing industries.
| 0 | 0 | n/a |
Discuss customer management in all aspects of the retail industry.
| 8 | 27 | by Firozali A. Mulla
25 weeks 10 hours ago |
Discuss customer management in telecommunications.
| 3 | 10 | by
16 weeks 6 days ago |
Discuss customer management in transportation, travel and leisure.
| 11 | 15 | by
16 weeks 5 days ago |
Discuss customer management in utilities and energy.
| 0 | 0 | n/a |
Discuss customer management in the wholesale arena.
| 0 | 0 | n/a |
