Winning on Service in an Uncertain Economy Companies who are building customer loyalty through exceptional service are finding themselves insulated against this economy. They know you can’t afford to lose customers since they cost considerably more to replace than to retain. Download this white paper to learn more.

Salesforce Customer Service & Support – Evaluation Kit Salesforce.com is the worldwide leader in on-demand CRM services. Learn how thousands of companies are using the Salesforce Customer Service & Support application to turn customers into evangelists, transform agents into brand champions, and focus on service innovation rather than infrastructure.

Customer Experience Management Professional Certificate Training 2008 [Nov. 26-27, Sydney] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

What’s Brewing in CRM? Respond Now and Rethink CRM [Oct. 16, New York City] Please join us at the Heartland Brewery for some great beer and appetizers—and learn how to overcome the top four barriers to successful CRM deployment.