All News in all categories http://www.customerthink.com/all_news/%2A All press releases en Altair Experts Present the Future of Prepaid Cards at a Series of Leading Industry Events http://www.customerthink.com/news/altair_experts_present_future_prepaid_cards http://www.customerthink.com/news/altair_experts_present_future_prepaid_cards#comments Technology Popular Topics: Customer Intelligence CRM Planning: Technology Thu, 27 Nov 2008 05:03:59 -0600 Altair 205787 at http://www.customerthink.com New Genesys Research: U.K. Contact Centers Do Not Measure Performance in a way Board-Level Executives Need http://www.customerthink.com/news/genesys_research_uk_contact_center_metrics http://www.customerthink.com/news/genesys_research_uk_contact_center_metrics#comments CEO Sales CRM Popular Topics: Contact Center Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics Industry: Telecommunications Wed, 26 Nov 2008 08:41:33 -0600 keiramacmahon 205741 at http://www.customerthink.com Johnson & Johnson Health Care System Wins Gartner MDM Award http://www.customerthink.com/news/johnson_johnson_health_care_gartner_mdm_award http://www.customerthink.com/news/johnson_johnson_health_care_gartner_mdm_award#comments Marketing Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence CRM Planning: Technology Industry: Healthcare Services Industry: Pharmaceutical Tue, 25 Nov 2008 08:17:02 -0600 McCoin 205664 at http://www.customerthink.com Lending a Helping Hand: SBS Group Teams Up With Habitat for Humanity http://www.customerthink.com/news/sbs_group_teams_habitat_humanity http://www.customerthink.com/news/sbs_group_teams_habitat_humanity#comments Technology Enterprise Size: Medium Business Enterprise Size: Small Business CRM Planning: Technology Mon, 24 Nov 2008 09:54:51 -0600 sbsmarketing 205593 at http://www.customerthink.com Market2Lead Tops Demand Generation Comparison Matrix in New Software Review http://www.customerthink.com/news/market2lead_tops_demand_generation_comparison http://www.customerthink.com/news/market2lead_tops_demand_generation_comparison#comments Marketing Sales Technology Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence CRM Planning: Technology Industry: Business / Legal Services Mon, 24 Nov 2008 09:26:13 -0600 Market2Lead 205589 at http://www.customerthink.com SpeechStorm Prepares to Unveil Video Self Service on a Mobile Platform http://www.customerthink.com/news/speechstorm_video_self_service_mobile http://www.customerthink.com/news/speechstorm_video_self_service_mobile#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Fri, 21 Nov 2008 09:03:57 -0600 Sarum 205473 at http://www.customerthink.com EGain Report: North American Retailers Underperforming in Customer Service Through Electronic Channels http://www.customerthink.com/news/retailers_underperforming_customer_service http://www.customerthink.com/news/retailers_underperforming_customer_service#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Thu, 20 Nov 2008 08:01:55 -0600 jamie_abayan 205417 at http://www.customerthink.com Tealeaf Debuts Mobile Customer Experience Management and Bot Reporting http://www.customerthink.com/news/tealeaf_mobile_cem_bot_reporting http://www.customerthink.com/news/tealeaf_mobile_cem_bot_reporting#comments Marketing Service Technology CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer Popular Topics: Web Analytics CRM Planning: Technology Wed, 19 Nov 2008 13:52:25 -0600 mkakavas 205396 at http://www.customerthink.com EchoSign 4.0 Empowers Sales to Close Quicker and Easier in the Cloud http://www.customerthink.com/news/echosign_4_sales_close_quicker_cloud http://www.customerthink.com/news/echosign_4_sales_close_quicker_cloud#comments Marketing Sales Technology Enterprise Size: Small Business CRM Planning: Technology Wed, 19 Nov 2008 13:50:48 -0600 mkakavas 205395 at http://www.customerthink.com Globo Adds "Mood Settings" to CitronGO! Mobile Phone "Cloud" Technology http://www.customerthink.com/news/globo_adds_mood_settings_citrongo_mobile http://www.customerthink.com/news/globo_adds_mood_settings_citrongo_mobile#comments Technology CRM Planning: Technology Industry: Telecommunications Wed, 19 Nov 2008 11:06:11 -0600 keiramacmahon 205390 at http://www.customerthink.com Cerado Ventana Launches, Enables Brands to Improve Connections With Customers and Community Members http://www.customerthink.com/news/cerado_ventana_launches_brands_connect http://www.customerthink.com/news/cerado_ventana_launches_brands_connect#comments Marketing Sales Technology CRM Popular Topics: Customer Experience Management Popular Topics: Social Web CRM Planning: Technology Tue, 18 Nov 2008 18:58:17 -0600 christopher_carfi 205316 at http://www.customerthink.com RightNow Technologies Delivers RightNow November '08 Plus New On-Demand Enterprise Contact Center Package http://www.customerthink.com/news/rightnow_november_08_on_demand_enterprise http://www.customerthink.com/news/rightnow_november_08_on_demand_enterprise#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Tue, 18 Nov 2008 11:59:26 -0600 Will Stickney 205299 at http://www.customerthink.com Genesys Launches 2008 Customer Innovations Awards http://www.customerthink.com/news/genesys_2008_customer_innovations_awards http://www.customerthink.com/news/genesys_2008_customer_innovations_awards#comments Service CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Strategy Tue, 18 Nov 2008 10:05:27 -0600 keiramacmahon 205287 at http://www.customerthink.com Vertex Selects Insight Now for Real-Time Customer Experience Monitoring http://www.customerthink.com/news/vertex_insight_now_real_time_experience http://www.customerthink.com/news/vertex_insight_now_real_time_experience#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Technology Tue, 18 Nov 2008 07:18:10 -0600 NeilSharp 205265 at http://www.customerthink.com Virtual Contact Center Technology Opens the Road for Faster ROI http://www.customerthink.com/news/virtual_contact_center_technology_faster_roi http://www.customerthink.com/news/virtual_contact_center_technology_faster_roi#comments Technology Enterprise Size: Small Business Popular Topics: Contact Center CRM Planning: Technology Thu, 13 Nov 2008 08:42:38 -0600 pascal_brabant 205072 at http://www.customerthink.com CDMS Scoops Another Award at Data Strategy Awards 2008 http://www.customerthink.com/news/cdms_data_strategy_awards_2008 http://www.customerthink.com/news/cdms_data_strategy_awards_2008#comments Marketing Technology Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence CRM Planning: Technology Industry: Hospitality / Entertainment Thu, 13 Nov 2008 05:36:46 -0600 Elena 205061 at http://www.customerthink.com Numara® Software Launches Numara® FootPrints® 9 http://www.customerthink.com/news/numara_footprints_9_launched http://www.customerthink.com/news/numara_footprints_9_launched#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Wed, 12 Nov 2008 10:49:00 -0600 ebuehrens 205031 at http://www.customerthink.com OrecX Expands Open Source VoIP Call Recording With New Open API, Speech Analytics for Call Centers http://www.customerthink.com/news/orecx_open_api_speech_analytics http://www.customerthink.com/news/orecx_open_api_speech_analytics#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Technology Wed, 12 Nov 2008 10:30:38 -0600 kbenson 205025 at http://www.customerthink.com QuoteWerks Teams With ICEcat.biz to Provide Free, Real-Time Product Content for Nearly 160 Sponsoring Brands Through Open ICEcat http://www.customerthink.com/news/quotewerks_icecat_biz_real_time_content http://www.customerthink.com/news/quotewerks_icecat_biz_real_time_content#comments Marketing Sales Technology CRM CRM Planning: Technology Industry: Manufacturing Wed, 12 Nov 2008 10:20:30 -0600 QW_Keith 205024 at http://www.customerthink.com Endeca Unveils Digital Asset Navigator Solution http://www.customerthink.com/news/endeca_unveils_digital_asset_navigator http://www.customerthink.com/news/endeca_unveils_digital_asset_navigator#comments Technology Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Social Web CRM Planning: Technology Industry: Hospitality / Entertainment Wed, 12 Nov 2008 10:03:55 -0600 Toni_Iafrate 205019 at http://www.customerthink.com Endeca Digital Asset Management Solution Selected by Discovery Communications http://www.customerthink.com/news/endeca_digital_asset_management_discovery http://www.customerthink.com/news/endeca_digital_asset_management_discovery#comments Technology Popular Topics: Customer Intelligence Popular Topics: Social Web CRM Planning: Technology Industry: Broadcast / Communications Industry: Hospitality / Entertainment Wed, 12 Nov 2008 09:57:43 -0600 Toni_Iafrate 205018 at http://www.customerthink.com Customers' Results Show That Employee Monitoring Software Is Just What the Economy Ordered http://www.customerthink.com/news/employee_monitoring_software_economy http://www.customerthink.com/news/employee_monitoring_software_economy#comments CEO Technology Popular Topics: Contact Center Popular Topics: Performance Management CRM Planning: Alignment CRM Planning: Technology Tue, 11 Nov 2008 14:50:48 -0600 SpectorSoft 204974 at http://www.customerthink.com Mimosa, Netapp Partner to Deliver Long-Term Email Archiving Solution That Improves Storage, Automates Data Protection http://www.customerthink.com/news/mimosa_netapp_partner_email_archiving http://www.customerthink.com/news/mimosa_netapp_partner_email_archiving#comments Technology Tue, 11 Nov 2008 12:38:35 -0600 debbie_pekarek 204969 at http://www.customerthink.com PointClear President Named to Sales Lead Management Association Advisory Board http://www.customerthink.com/news/pointclear_president_sales_lead_board http://www.customerthink.com/news/pointclear_president_sales_lead_board#comments Marketing Sales Technology CRM CRM Planning: Technology Tue, 11 Nov 2008 12:38:01 -0600 kathyacabrera 204968 at http://www.customerthink.com Prinova's Messagepoint™ Version 2.0 Supports Implementation of TransPromo Communications Strategies http://www.customerthink.com/news/prinova_messagepoint_2_transpromo http://www.customerthink.com/news/prinova_messagepoint_2_transpromo#comments Marketing Technology CRM Planning: Technology Industry: Financial Services Fri, 7 Nov 2008 15:11:58 -0600 SterlingMarketing 204834 at http://www.customerthink.com CDMS Makes New Print Investment http://www.customerthink.com/news/cdms_makes_new_print_investment http://www.customerthink.com/news/cdms_makes_new_print_investment#comments Marketing Technology CRM Planning: Technology Fri, 7 Nov 2008 04:50:58 -0600 Josephine Ornago 204820 at http://www.customerthink.com £30 Million Turnover Direct Marketing Group Set to Boost Its Own Sales Through Change of Ownership http://www.customerthink.com/news/gis_acquisition_grove_industries http://www.customerthink.com/news/gis_acquisition_grove_industries#comments Marketing Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Social Web CRM Planning: Strategy Industry: Printing and Publishing Thu, 6 Nov 2008 05:33:26 -0600 Andy Wood 204760 at http://www.customerthink.com Gartner Places Oracle in Leaders Quadrant for Horizontal Portal Products http://www.customerthink.com/news/gartner_oracle_leaders_quadrant http://www.customerthink.com/news/gartner_oracle_leaders_quadrant#comments Technology CRM Planning: Technology Industry: Computers / Technology Wed, 5 Nov 2008 11:24:31 -0600 MinaManchester 204748 at http://www.customerthink.com Forrester Names Genesys a "Strong Performer" for Interaction-Centric Customer Service Solutions http://www.customerthink.com/news/iforrester_genesys_strong_performer_service http://www.customerthink.com/news/iforrester_genesys_strong_performer_service#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Technology Wed, 5 Nov 2008 08:44:10 -0600 keiramacmahon 204736 at http://www.customerthink.com OrecX and NICS Team to Simplify Recording for Utility and Public Safety Organizations http://www.customerthink.com/news/orecx_and_nics_simplify_voice_recording http://www.customerthink.com/news/orecx_and_nics_simplify_voice_recording#comments Sales Service Enterprise Size: Small Business Popular Topics: Contact Center Industry: Telecommunications Fri, 31 Oct 2008 09:55:49 -0500 kbenson 204572 at http://www.customerthink.com AVG Anti-Virus Delivers Security Continuity for Washington School District http://www.customerthink.com/news/avg_anti_virus_washington_school http://www.customerthink.com/news/avg_anti_virus_washington_school#comments Technology CRM Planning: Technology Industry: Education Thu, 30 Oct 2008 16:20:25 -0500 Walling 204548 at http://www.customerthink.com Asigra Lowers MSP/VAR Barrier to Entry Into Online Backup With Industry-First Service-Enabling Pricing Model http://www.customerthink.com/news/asigra_online_backup_service_enabling_pricing http://www.customerthink.com/news/asigra_online_backup_service_enabling_pricing#comments Service Technology Enterprise Size: Medium Business Enterprise Size: Small Business CRM Planning: Technology Wed, 29 Oct 2008 17:57:57 -0500 debbie_pekarek 204474 at http://www.customerthink.com Delaware Standardizes on Mimosa Systems Next-Generation Archiving Solution http://www.customerthink.com/news/delaware_standardizes_mimosa_archiving http://www.customerthink.com/news/delaware_standardizes_mimosa_archiving#comments Technology CRM Planning: Technology Industry: Government / Public Sector Wed, 29 Oct 2008 17:55:57 -0500 debbie_pekarek 204473 at http://www.customerthink.com Allegiance Warns Banks: Monitor Customer Engagement to Avoid Losing Depositors http://www.customerthink.com/news/allegiance_banks_monitor_engagement http://www.customerthink.com/news/allegiance_banks_monitor_engagement#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer Industry: Financial Services Wed, 29 Oct 2008 16:48:34 -0500 Valerie Chereskin 204470 at http://www.customerthink.com Nutricia Rolls Out Sword Ciboodle for Multi-Channel CRM http://www.customerthink.com/news/nutricia_sword_ciboodle_multi_channel_crm http://www.customerthink.com/news/nutricia_sword_ciboodle_multi_channel_crm#comments Technology Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Industry: Fast-Moving Consumer Goods Industry: Retail Sales Tue, 28 Oct 2008 04:28:31 -0500 Danny Sullivan 204267 at http://www.customerthink.com Consona™ CRM and QlikView Join Up to Create Knowledge Management Analytics http://www.customerthink.com/news/consona_qlikview_knowledge_management_analytics http://www.customerthink.com/news/consona_qlikview_knowledge_management_analytics#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence CRM Planning: Technology Mon, 27 Oct 2008 08:32:50 -0500 Briggs.Mitch 204229 at http://www.customerthink.com Consona Corporation Announces Rebranded Consona™ CRM Suite at Customer Conference in Las Vegas http://www.customerthink.com/news/consona_rebranded_crm_suite http://www.customerthink.com/news/consona_rebranded_crm_suite#comments Marketing Sales Service Technology CRM Planning: Technology Mon, 27 Oct 2008 08:31:24 -0500 Briggs.Mitch 204228 at http://www.customerthink.com Independent Research Firm Rates EGain a Leader in Interaction-Centric Customer Service Software Solutions http://www.customerthink.com/news/egain_rated_leader_interaction_centric_service http://www.customerthink.com/news/egain_rated_leader_interaction_centric_service#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Thu, 23 Oct 2008 15:44:47 -0500 jamie_abayan 204141 at http://www.customerthink.com Texas Managed Service Provider Promotes Customer Satisfaction With AVG Anti-Virus http://www.customerthink.com/news/texas_service_provider_satisfaction_avg http://www.customerthink.com/news/texas_service_provider_satisfaction_avg#comments Service Technology CRM Planning: Technology Thu, 23 Oct 2008 15:29:07 -0500 Walling 204140 at http://www.customerthink.com The Provident Bank Realizes Dramatic Customer Service Improvements Using Echopass Advanced Call Center Service http://www.customerthink.com/news/provident_bank_service_improvements_echopass http://www.customerthink.com/news/provident_bank_service_improvements_echopass#comments Service Technology Enterprise Size: Small Business Popular Topics: Contact Center CRM Planning: Technology Industry: Financial Services Thu, 23 Oct 2008 11:33:29 -0500 Bruce_Dresser 204124 at http://www.customerthink.com LivePerson Is Recognized as an Interaction-Centric Customer Service Software Solution Leader by Independent Research Firm http://www.customerthink.com/news/liveperson_interaction_centric_service_leader http://www.customerthink.com/news/liveperson_interaction_centric_service_leader#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Thu, 23 Oct 2008 11:13:10 -0500 younjee 204119 at http://www.customerthink.com Altitude Software and Ocular Partner to Bring Innovative Products to South Africa's Growing BPO Industry http://www.customerthink.com/news/altitude_ocular_partner_south_africa_bpo http://www.customerthink.com/news/altitude_ocular_partner_south_africa_bpo#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Thu, 23 Oct 2008 10:42:47 -0500 taveira 204116 at http://www.customerthink.com The 7th Customer Experience Awards Program: Open for Global Entries till November 30 http://www.customerthink.com/news/7th_customer_experience_awards_program_open_g http://www.customerthink.com/news/7th_customer_experience_awards_program_open_g#comments CEO Marketing Service Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Advertising / Media / Public Relations Industry: Broadcast / Communications Industry: Business / Legal Services Industry: Computers / Technology Industry: Education Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Government / Public Sector Industry: Healthcare Services Industry: Hospitality / Entertainment Industry: Manufacturing Industry: Pharmaceutical Industry: Retail Sales Industry: Telecommunications Industry: Transportation / Travel / Leisure Industry: Utilities / Energy Wed, 22 Oct 2008 21:03:59 -0500 sampson_lee 204078 at http://www.customerthink.com Forrester Calls Sword Ciboodle the Sole Leader in Process-Centric Customer Service Software http://www.customerthink.com/news/sword_ciboodle_leader_process_centric_software http://www.customerthink.com/news/sword_ciboodle_leader_process_centric_software#comments Service Technology Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Wed, 22 Oct 2008 08:19:03 -0500 Danny Sullivan 204051 at http://www.customerthink.com Prinova's Messagepoint™ Version 2.0 Raises the Bar for Creating Targeted Business Communications http://www.customerthink.com/news/prinova_messagepoint_2_communications http://www.customerthink.com/news/prinova_messagepoint_2_communications#comments Marketing Sales Technology CRM Planning: Technology Tue, 21 Oct 2008 16:10:14 -0500 SterlingMarketing 204028 at http://www.customerthink.com EGain named to Software Magazine's Annual "Software 500" List for Sixth Year in a Row http://www.customerthink.com/news/egain_software_500_sixth_year http://www.customerthink.com/news/egain_software_500_sixth_year#comments Service Technology Enterprise Size: Large Business Popular Topics: Contact Center CRM Planning: Technology Tue, 21 Oct 2008 08:35:36 -0500 jamie_abayan 204001 at http://www.customerthink.com SpeechStorm Partner, Eircom, Wins Prestigious Inspired IT Award http://www.customerthink.com/news/speechstorm_partner_eirco_inspired_it_award http://www.customerthink.com/news/speechstorm_partner_eirco_inspired_it_award#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Industry: Financial Services Tue, 21 Oct 2008 07:56:53 -0500 Sarum 203998 at http://www.customerthink.com Fhios' Jenefer Yeung Judges Tourism ExSellence Awards http://www.customerthink.com/news/fhios_tourism_exsellence_awards http://www.customerthink.com/news/fhios_tourism_exsellence_awards#comments Technology CRM Planning: Technology Industry: Transportation / Travel / Leisure Tue, 21 Oct 2008 07:14:56 -0500 anarusso 203997 at http://www.customerthink.com Altitude IP Contact Center Solution Wins American Teleservices Association Technovation Award http://www.customerthink.com/news/altitude_ip_contact_center_technovation_award http://www.customerthink.com/news/altitude_ip_contact_center_technovation_award#comments Service Technology Popular Topics: Contact Center Popular Topics: Voice of Customer CRM Planning: Technology Mon, 20 Oct 2008 12:51:54 -0500 taveira 203946 at http://www.customerthink.com EGain Placed in Gartner's Leaders Quadrant of the 2008 EService Suites' Magic Quadrant http://www.customerthink.com/news/egain_leaders_quadrant_2008_eservice_suites http://www.customerthink.com/news/egain_leaders_quadrant_2008_eservice_suites#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Fri, 17 Oct 2008 14:09:22 -0500 jamie_abayan 203890 at http://www.customerthink.com