<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xml:base="http://www.customerthink.com" xmlns:dc="http://purl.org/dc/elements/1.1/">
<channel>
 <title>Enterprise Size: Medium Business</title>
 <link>http://www.customerthink.com/medium_business</link>
 <description>The taxonomy view with a depth of 0.</description>
 <language>en</language>
<item>
 <title>Bootstrapping Your Customer-Centric Marketing Strategy</title>
 <link>http://www.customerthink.com/blog/bootstrapping_customer_centric_marketing_strategy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/bootstrapping_customer_centric_marketing_strategy#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <pubDate>Mon,  1 Dec 2008 07:00:18 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">205948 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Live Chat Market Overview 2008</title>
 <link>http://www.customerthink.com/paper/live_chat_market_overview_2008</link>
 <description></description>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <pubDate>Tue, 25 Nov 2008 14:45:12 -0600</pubDate>
 <dc:creator>kamsbaugh</dc:creator>
 <guid isPermaLink="false">205691 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Stakeholder Behavior and Linkages</title>
 <link>http://www.customerthink.com/group/stakeholder_behavior_linkages</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <pubDate>Tue, 25 Nov 2008 08:15:16 -0600</pubDate>
 <dc:creator>michael_lowenstein</dc:creator>
 <guid isPermaLink="false">205663 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Lending a Helping Hand: SBS Group Teams Up With Habitat for Humanity</title>
 <link>http://www.customerthink.com/news/sbs_group_teams_habitat_humanity</link>
 <description></description>
 <comments>http://www.customerthink.com/news/sbs_group_teams_habitat_humanity#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Mon, 24 Nov 2008 09:54:51 -0600</pubDate>
 <dc:creator>sbsmarketing</dc:creator>
 <guid isPermaLink="false">205593 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Why &quot;Sense &amp; Respond&quot; Marketing Is Critical During the Recession</title>
 <link>http://www.customerthink.com/blog/sense_respond_marketing_critical_recession</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/sense_respond_marketing_critical_recession#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <pubDate>Mon, 24 Nov 2008 08:31:03 -0600</pubDate>
 <dc:creator>graham_hill</dc:creator>
 <guid isPermaLink="false">205587 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Making the Business Case for IT Asset Management</title>
 <link>http://www.customerthink.com/paper/making_business_case_it_asset_management</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <enclosure url="http://www.customerthink.com/system/files/SAManage+Business+Case+for+ITAM+WP.pdf" length="216452" type="application/pdf" />
 <pubDate>Sat, 22 Nov 2008 12:09:51 -0600</pubDate>
 <dc:creator>SAManage</dc:creator>
 <guid isPermaLink="false">205512 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Recipe for Sales Success in Any Economy: Effectiveness, Not Just Automation</title>
 <link>http://www.customerthink.com/interview/sales_success_effectiveness_not_automation</link>
 <description></description>
 <comments>http://www.customerthink.com/interview/sales_success_effectiveness_not_automation#comments</comments>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <pubDate>Wed, 19 Nov 2008 14:42:32 -0600</pubDate>
 <dc:creator>razi_imam</dc:creator>
 <guid isPermaLink="false">205398 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How Customer-Driven Innovation Helps Beat the Recession</title>
 <link>http://www.customerthink.com/blog/customer_driven_innovation_beat_recession</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/customer_driven_innovation_beat_recession#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <pubDate>Tue, 18 Nov 2008 05:04:04 -0600</pubDate>
 <dc:creator>graham_hill</dc:creator>
 <guid isPermaLink="false">205259 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Rules for Recessionaries</title>
 <link>http://www.customerthink.com/group/rules_recessionaries</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <pubDate>Sat, 15 Nov 2008 14:21:55 -0600</pubDate>
 <dc:creator>graham_hill</dc:creator>
 <guid isPermaLink="false">205174 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Take Three Bites at the Customer Value Cherry</title>
 <link>http://www.customerthink.com/blog/take_three_bites_customer_value_cherry</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/take_three_bites_customer_value_cherry#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <pubDate>Thu, 13 Nov 2008 14:20:22 -0600</pubDate>
 <dc:creator>graham_hill</dc:creator>
 <guid isPermaLink="false">205101 at http://www.customerthink.com</guid>
</item>
</channel>
</rss>
