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 <title>CRM Planning: Technology</title>
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 <title>Altair Experts Present the Future of Prepaid Cards at a Series of Leading Industry Events</title>
 <link>http://www.customerthink.com/news/altair_experts_present_future_prepaid_cards</link>
 <description></description>
 <comments>http://www.customerthink.com/news/altair_experts_present_future_prepaid_cards#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Thu, 27 Nov 2008 05:03:59 -0600</pubDate>
 <dc:creator>Altair</dc:creator>
 <guid isPermaLink="false">205787 at http://www.customerthink.com</guid>
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<item>
 <title>Tough Times Call for Creativity and Reverse Targeting: Here&#039;s How to Market in Real Time</title>
 <link>http://www.customerthink.com/blog/tough_times_creativity_reverse_targeting</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/tough_times_creativity_reverse_targeting#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <pubDate>Tue, 25 Nov 2008 17:11:02 -0600</pubDate>
 <dc:creator>naras_eechambadi</dc:creator>
 <guid isPermaLink="false">205701 at http://www.customerthink.com</guid>
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<item>
 <title>Johnson &amp; Johnson Health Care System Wins Gartner MDM Award</title>
 <link>http://www.customerthink.com/news/johnson_johnson_health_care_gartner_mdm_award</link>
 <description></description>
 <comments>http://www.customerthink.com/news/johnson_johnson_health_care_gartner_mdm_award#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <pubDate>Tue, 25 Nov 2008 08:17:02 -0600</pubDate>
 <dc:creator>McCoin</dc:creator>
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<item>
 <title>Lending a Helping Hand: SBS Group Teams Up With Habitat for Humanity</title>
 <link>http://www.customerthink.com/news/sbs_group_teams_habitat_humanity</link>
 <description></description>
 <comments>http://www.customerthink.com/news/sbs_group_teams_habitat_humanity#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Mon, 24 Nov 2008 09:54:51 -0600</pubDate>
 <dc:creator>sbsmarketing</dc:creator>
 <guid isPermaLink="false">205593 at http://www.customerthink.com</guid>
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<item>
 <title>Market2Lead Tops Demand Generation Comparison Matrix in New Software Review</title>
 <link>http://www.customerthink.com/news/market2lead_tops_demand_generation_comparison</link>
 <description></description>
 <comments>http://www.customerthink.com/news/market2lead_tops_demand_generation_comparison#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <pubDate>Mon, 24 Nov 2008 09:26:13 -0600</pubDate>
 <dc:creator>Market2Lead</dc:creator>
 <guid isPermaLink="false">205589 at http://www.customerthink.com</guid>
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<item>
 <title>SpeechStorm Prepares to Unveil Video Self Service on a Mobile Platform</title>
 <link>http://www.customerthink.com/news/speechstorm_video_self_service_mobile</link>
 <description></description>
 <comments>http://www.customerthink.com/news/speechstorm_video_self_service_mobile#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Fri, 21 Nov 2008 09:03:57 -0600</pubDate>
 <dc:creator>Sarum</dc:creator>
 <guid isPermaLink="false">205473 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How Do You Curb Bad Debt? Real-Time Analytics Can Help You Gauge Credit-Worthiness Without Angering Sensitive Customers</title>
 <link>http://www.customerthink.com/article/curb_bad_debt_real_time_analytics</link>
 <description></description>
 <comments>http://www.customerthink.com/article/curb_bad_debt_real_time_analytics#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <pubDate>Fri, 21 Nov 2008 00:00:00 -0600</pubDate>
 <dc:creator>roman_lenzen</dc:creator>
 <guid isPermaLink="false">205298 at http://www.customerthink.com</guid>
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<item>
 <title>EGain Report: North American Retailers Underperforming in Customer Service Through Electronic Channels</title>
 <link>http://www.customerthink.com/news/retailers_underperforming_customer_service</link>
 <description></description>
 <comments>http://www.customerthink.com/news/retailers_underperforming_customer_service#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Thu, 20 Nov 2008 08:01:55 -0600</pubDate>
 <dc:creator>jamie_abayan</dc:creator>
 <guid isPermaLink="false">205417 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Tealeaf Debuts Mobile Customer Experience Management and Bot Reporting</title>
 <link>http://www.customerthink.com/news/tealeaf_mobile_cem_bot_reporting</link>
 <description></description>
 <comments>http://www.customerthink.com/news/tealeaf_mobile_cem_bot_reporting#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Wed, 19 Nov 2008 13:52:25 -0600</pubDate>
 <dc:creator>mkakavas</dc:creator>
 <guid isPermaLink="false">205396 at http://www.customerthink.com</guid>
</item>
<item>
 <title>EchoSign 4.0 Empowers Sales to Close Quicker and Easier in the Cloud</title>
 <link>http://www.customerthink.com/news/echosign_4_sales_close_quicker_cloud</link>
 <description></description>
 <comments>http://www.customerthink.com/news/echosign_4_sales_close_quicker_cloud#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Wed, 19 Nov 2008 13:50:48 -0600</pubDate>
 <dc:creator>mkakavas</dc:creator>
 <guid isPermaLink="false">205395 at http://www.customerthink.com</guid>
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