<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xml:base="http://www.customerthink.com" xmlns:dc="http://purl.org/dc/elements/1.1/">
<channel>
 <title>Industry: Utilities / Energy</title>
 <link>http://www.customerthink.com/utilities_energy</link>
 <description>The taxonomy view with a depth of 0.</description>
 <language>en</language>
<item>
 <title>List Abuse Is on the Rise Again</title>
 <link>http://www.customerthink.com/blog/list_abuse_rise_again</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/list_abuse_rise_again#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Fri, 14 Nov 2008 05:27:32 -0600</pubDate>
 <dc:creator>adrian_gregory</dc:creator>
 <guid isPermaLink="false">205125 at http://www.customerthink.com</guid>
</item>
<item>
 <title>If Complaints Are Gifts, Why Do So Few Companies Accept Them Graciously?</title>
 <link>http://www.customerthink.com/blog/complaints_as_gifts</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/complaints_as_gifts#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Fri,  7 Nov 2008 10:43:32 -0600</pubDate>
 <dc:creator>Richard Morrison_CDC Respond</dc:creator>
 <guid isPermaLink="false">204827 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The 7th Customer Experience Awards Program: Open for Global Entries till November 30</title>
 <link>http://www.customerthink.com/news/7th_customer_experience_awards_program_open_g</link>
 <description></description>
 <comments>http://www.customerthink.com/news/7th_customer_experience_awards_program_open_g#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Wed, 22 Oct 2008 21:03:59 -0500</pubDate>
 <dc:creator>sampson_lee</dc:creator>
 <guid isPermaLink="false">204078 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Marketing in a Tough Economy - Six Lessons for Success</title>
 <link>http://www.customerthink.com/webcast/marketing_tough_economy_six_lessons</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Wed, 22 Oct 2008 12:31:41 -0500</pubDate>
 <dc:creator>MichelleBB</dc:creator>
 <guid isPermaLink="false">204068 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Economic Meltdown Will Sort the Wheat From the Chaff</title>
 <link>http://www.customerthink.com/blog/economic_meltdown_will_sort_wheat_chaff</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/economic_meltdown_will_sort_wheat_chaff#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Sun, 12 Oct 2008 09:32:35 -0500</pubDate>
 <dc:creator>david_rance</dc:creator>
 <guid isPermaLink="false">203667 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Right and Wrong Approaches to Enterprise Master Data Management Journeys</title>
 <link>http://www.customerthink.com/blog/right_wrong_master_data_management</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/right_wrong_master_data_management#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture / Construction</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit / Associations</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
 <pubDate>Thu,  2 Oct 2008 08:25:58 -0500</pubDate>
 <dc:creator>Ravi Shankar</dc:creator>
 <guid isPermaLink="false">203316 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Selling in Uncertain Times: Strategies for Building Business in a Tough Economy</title>
 <link>http://www.customerthink.com/paper/selling_uncertain_times</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <enclosure url="http://www.customerthink.com/system/files/SellingUS.pdf" length="154878" type="application/pdf" />
 <pubDate>Wed, 24 Sep 2008 06:11:30 -0500</pubDate>
 <dc:creator>Holly Gage</dc:creator>
 <guid isPermaLink="false">203069 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Study: Financial Services Transpromo Prospects Threatened by Poor Data Quality</title>
 <link>http://www.customerthink.com/news/financial_transpromo_prospects_poor_data</link>
 <description></description>
 <comments>http://www.customerthink.com/news/financial_transpromo_prospects_poor_data#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Thu, 11 Sep 2008 11:43:14 -0500</pubDate>
 <dc:creator>Yolanda Noble</dc:creator>
 <guid isPermaLink="false">202589 at http://www.customerthink.com</guid>
</item>
<item>
 <title>If Customers Say They&#039;re Happy, Why Are They Leaving?</title>
 <link>http://www.customerthink.com/article/customers_say_happy_why_leaving</link>
 <description></description>
 <comments>http://www.customerthink.com/article/customers_say_happy_why_leaving#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Mon,  1 Sep 2008 06:00:00 -0500</pubDate>
 <dc:creator>colin_shaw</dc:creator>
 <guid isPermaLink="false">201933 at http://www.customerthink.com</guid>
</item>
<item>
 <title>LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware</title>
 <link>http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm</link>
 <description></description>
 <comments>http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Mon,  7 Jul 2008 11:30:03 -0500</pubDate>
 <dc:creator>worldviewpr</dc:creator>
 <guid isPermaLink="false">199461 at http://www.customerthink.com</guid>
</item>
</channel>
</rss>
